FAQ – goodfish

FAQ

Got questions?

Health & nutrition

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Are Goodfish products gluten free?

Are Goodfish products keto friendly?

Are the chips fried? What oil do you use for them?

We flash fry in 100% sustainable & organic palm oil from Palm Done Right, where they carefully refine the oil at lower temperatures using gentler methods to achieve low levels of 3-MCPD (and well below risk). They are environmentally friendly, deforestation free, fair and social. Thanks to its unique cooking properties and high smoke point (450 f), palm oil allows us to pan fry our chips in high temperatures, which in turn makes the process much faster, and the skins are only exposed to oil for 8 seconds (flash frying). By minimizing oil exposure and sealing the outer layers of the skins at a high temperature, nutritional attributes are preserved, creating a crispy crust, while the inside remains unaltered, healthy, and delicious 😊

Sourcing & sustainability

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Are Goodfish products certified organic?

Wild vs. Farmed salmon, where do you get it from?

Our salmon is 100% wild caught from the most sustainable fishery in the US, and arguably the world, at Bristol Bay, Alaska. There, they ensure that Alaska′s renewable fish and wildlife resources and their habitats are conserved by following state regulations.

The Bristol Bay fishery remains remarkably stable and robust as ever as evidenced by 2021’s record-breaking run of 65.9 million salmon since recording started, back in 1893, over 100 years ago!">

Are Goodfish skins upcycled? What does that even mean?

We use Alaska Sockeye salmon skins that would have otherwise been discarded, and turn them into delicious crispy snacks for you to enjoy. Goodfish chips are made in as few steps as possible with salmon from well-managed fisheries from sustainable fishing from Bristol Bay. This way, no extra salmon are killed, we help battle food waste while repurposing the skins into a highly nutritious,100% traceable snack.We’re proud members of the Upcycled Foods Association :)

What about the risk of toxin accumulation in the fish skin?

The fish skin, so long as it is cleaned and the scales are removed (our chips are 100% descaled) have little to no risk of toxin formation. In particular, Salmon does not present a significant hazard of natural toxins or scombrotoxin, per the FDA Fish and Fisheries guidance. All species of Alaska wild salmon have very low levels of mercury and they are recommended by the Alaskan department of health and social services 👍🐟

Is Goodfish Kosher certified?

Online orders & shipping

Where does Goodfish ship?

How much is shipping?

What forms of payment do you receive?

How can I get the best discounts?

When is my CC charged?

My CC keeps getting declined, what should I do?

I want to try them out but don’t wanna commit to a whole package. Do you offer samples?

We don’t currently offer samples, but we strive to ensure a GOOD-fish experience. If you bought a package to try them out and we failed to meet this standard, please contact us at hello@goodfish.com or through our social media channels and we’ll gladly help you.
We love hearing your feedback, good AND bad. There’s always room for improvement.

Trouble entering your account to manage your subscription?

Don’t worry! It’s easy. Just follow these simple steps:

1. Create a Goodfish account at our website. Heads up! Use the same email address provided when making your order (so the system automatically associates your order with your new account).
2. Log in to your new account.
3. Go to the “manage subscriptions” tab.
4. Work from there!

How can I update my order?

When will my order ship?

My tracking isn’t working, what should I do?

I placed an order but had the wrong address. How can I edit my address?

Do you have a referral program?

Health & nutrition

Sourcing & sustainability

Online orders & shipping

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